Refund policy

Every Yarn Basket piece is crocheted by hand, so we do not take returns for a change of mind. If something arrives damaged, wrong or missing, we put it right with a replacement or a full refund. This page explains how.

In short

• Damaged, wrong or missing: tell us within 48 hours of delivery, with an unboxing video or clear photos. We send a replacement or refund you in full.
• Change of mind: no returns or exchanges.
• Cancelling: free at any time before your order is dispatched.
• Refunds: paid within 5 to 7 working days.

If your order arrives damaged, wrong or incomplete

Tell us within 48 hours of delivery. Please send:

• your order number;
• an unboxing video showing the sealed parcel being opened, or clear photos of the parcel, the label and the piece;
• a line about what is wrong.

WhatsApp is the quickest way, because it can carry photos and videos. You can also write to us from the Contact page or at weyarnbasket@gmail.com.

We reply within 48 hours. Once we have seen the photos or video, you choose: a replacement sent at our cost, or a full refund including any delivery charge you paid. If only one piece in an order is affected, we replace or refund that piece. We may ask you to send the piece back; if we do, we arrange and pay for the pickup.

We need the video or photos so that we can claim from the courier. Without them, or after 48 hours, we may not be able to help.

What is not damage

• Small differences in size, shape, stitch or shade from the photos. Each piece is made by hand, and no two are exactly alike.
• Colours that look a little different on your screen.
• Light creasing of bouquet paper or gift wrapping in transit.
• Wear, stains or damage after delivery, or from not following the care instructions.

Change of mind

Because our pieces are handmade, and many are gifts, we do not accept returns or exchanges if you change your mind or no longer need the piece. If you are unsure about a size or colour before ordering, ask us first: we are glad to help.

Cancelling an order

You can cancel at any time before your order is dispatched, for a full refund. We dispatch within 1 to 2 working days, so please tell us quickly, on WhatsApp or by email, with your order number. Once a parcel is with the courier it can no longer be cancelled.

Custom and personalised pieces cannot be cancelled once we have started making them.

Custom and personalised pieces

Pieces made only for you cannot be returned or exchanged, unless they arrive damaged or are not what we agreed. The 48-hour rule above applies.

Parcels that are refused or cannot be delivered

If a parcel comes back to us because the address was incorrect or incomplete, it was refused, or the courier could not reach you after repeated attempts, we will contact you. We can send it again for an extra delivery charge, or refund the order less the delivery costs we paid both ways.

How refunds are paid

Approved refunds are made to your original payment method within 5 to 7 working days. Your bank may take a few more days to show it. If any part of an order was paid in cash on delivery, we refund that part to your UPI ID or bank account.

If part of an order is refunded and the order then falls below a free gift's minimum amount, the gift is yours to keep.

Free gifts

A free gift cannot be exchanged for money or for another piece. If it arrives damaged, tell us the same way and we will replace it while stocks last.

Contact us

Yarn Basket
Email: weyarnbasket@gmail.com
Phone and WhatsApp: +91 93219 79410 (Monday to Saturday, 10am to 6pm)

This policy is part of our Terms of Service. Nothing in it limits your rights under the Consumer Protection Act, 2019.

Last updated: 11 October 2026.