Terms of service

Overview

Welcome to Yarn Basket. "We", "us" and "our" mean Yarn Basket, a sole proprietorship owned and run by Priya Singh, based in Piro, Bhojpur, Bihar. Yarn Basket runs this website and online store, including all its information, content, features, tools, products and services (the "Services"). Yarn Basket is powered by Shopify, which lets us provide the Services to you.

These Terms of Service (the "Terms"), together with the policies they mention, set out your rights and responsibilities when you use the Services. Please read them carefully: they include important information about your legal rights, including warranty disclaimers and limits of liability.

By visiting, using or buying from the Services, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Services.

Section 1: Access and account

By agreeing to these Terms, you confirm that you are at least 18 years old, or that you are using the Services under the supervision of a parent or guardian who agrees to these Terms.

To browse or buy, you may be asked for information such as your name, email address, phone number, and billing and shipping address. You confirm that this information is correct, current and complete, and that you have the right to share it.

You can sign in to your account with a one-time code sent to your email, or with your Google or Shop account where offered. No password is needed. You are responsible for keeping access to your email and sign-in accounts secure, and for all activity in your account. You may not transfer, sell or share your account with anyone else.

Items you save (your "Saved" list) and recently viewed items are kept only in the browser on your device. They are not stored by us and may be lost if you clear your browser's data.

Section 2: Our handmade products

Every Yarn Basket piece is crocheted by hand in India. Because each one is made individually, small differences in size, shape, stitch and shade from the photos and from other pieces are natural. They are part of what makes each piece handmade, and they are not defects.

We take care to show our products accurately, but colours can look different depending on your screen, device settings and lighting. We cannot guarantee that the colour you see on screen will exactly match the product.

Our products are made from materials such as acrylic or cotton yarn, and some include small parts such as keyrings, clips, beads or wire stems. They are decorative and gift items, not toys for young children. Please keep small parts away from children under 3, and follow the care instructions for each product.

Country of origin: India. Product descriptions, prices and availability may change at any time without notice. We may stop selling any product at any time, and may limit the quantity of any product sold to any person or address.

Section 3: Orders

When you place an order, you are making an offer to buy. Yarn Basket may accept or decline any order. Your order is accepted when we confirm it by email, SMS or WhatsApp. We may decline or cancel an order, for example if a product is unavailable, if there is a pricing error, or if we suspect fraud. If this happens after you have paid, we will refund you in full.

Every piece listed in our shop is usually dispatched within 1 to 2 working days. Custom and personalised pieces are made for you first, in the time we agree with you (see Section 4). These are estimates; busy seasons such as festivals and Valentine's Day can take a little longer, and we will tell you if your order will be delayed.

Your purchases are for your own personal or household use, or as gifts, and not for resale.

Section 4: Custom and personalised orders

We gladly make custom pieces (in your choice of colours, sizes or designs) and personalised pieces (for example, with a name or initials). We agree the details, price and timeline with you over WhatsApp or email before we start. We start making a custom piece once it has been paid for.

Because custom and personalised pieces are made only for you, they cannot be cancelled once we have started making them, and they cannot be returned or exchanged unless they arrive damaged or are not what we agreed (see Section 6). We will share a photo before dispatch whenever we can.

Section 5: Prices and payment

All prices are in Indian Rupees (₹) and include GST. Shipping charges, if any, are shown at checkout before you pay. The price you pay is the price shown when you place your order, as set out in your order confirmation. Prices, discounts and offers may change without notice, and an offer may have its own terms, which apply if they conflict with these Terms.

Free gift. When an order qualifies for a free gift, it is given while stocks last, one per order. If part of an order is refunded and the order then falls below the gift's minimum amount, the gift is yours to keep.

You can pay with UPI, debit or credit cards, net banking and wallets through our secure payment partners, or, where available, with part of the amount paid online and the rest in cash on delivery ("partial COD"). Partial COD may be limited to certain order values or locations, and the amount to pay online is shown at checkout. We do not see or store your card details.

You confirm that you are allowed to use the payment method you choose, and that the payment information you give us is accurate.

Section 6: Shipping, delivery, cancellations and returns

We currently ship within India only. Delivery times after dispatch depend on your location and our courier partners, and are estimates, not guarantees. We are not responsible for delays caused by couriers or by events outside our control, such as weather, strikes or public restrictions. Once we hand your parcel to the courier, we share the tracking details with you.

Please make sure your address and phone number are correct and complete. If a parcel cannot be delivered because the address is incorrect or incomplete, the recipient refuses it, or the courier cannot reach the recipient after repeated attempts, we will contact you. Re-delivery may need extra shipping charges, and for a refused or undeliverable order we may deduct shipping costs from any refund. We may also stop offering cash on delivery to an address or phone number with refused orders. Full details are in our Shipping Policy.

Cancellations. An order can be cancelled at any time before it is dispatched, for a full refund. Custom and personalised pieces cannot be cancelled once we have started making them. To cancel, message us on WhatsApp or email with your order number.

Damaged, wrong or missing items. Because our pieces are handmade, we do not accept returns for a change of mind. If your order arrives damaged, or you receive the wrong or a missing item, tell us within 48 hours of delivery, with an unboxing video (or clear photos) showing the parcel being opened. We will send a replacement or give you a full refund. Light creasing of gift wrapping or bouquet paper during transit is normal and is not damage. Full details are in our Refund Policy.

Refunds. Approved refunds are made to your original payment method within 5 to 7 working days. Any part paid in cash on delivery is refunded to your UPI ID or bank account. Your bank may take a few more days to show it.

Section 7: Intellectual property

The Services, including all trademarks, brand names, text, product designs, photos, graphics, reviews, videos and audio, and their selection and arrangement, belong to Yarn Basket or its licensors and are protected by the copyright, trademark and other intellectual property laws of India and other countries.

You may use the Services for your personal, non-commercial use only. You must not copy, distribute, modify, republish, download or store any of our content, or copy our product designs or photos, without our written permission. Nothing in these Terms gives you a licence to any intellectual property of Yarn Basket, Shopify or anyone else.

Yarn Basket's name, logo, designs and slogans are trademarks of Yarn Basket. Shopify's name, logo and related marks are trademarks of Shopify. All other names and marks belong to their owners.

Section 8: Optional tools

We may give you access to tools provided by third parties, which we do not monitor or control. These are provided "as is" and "as available", without any warranties or endorsement, and you use them at your own risk. Please make sure you are happy with the terms of the third party that provides them. New features we add in future are also part of the Services and subject to these Terms.

Section 9: Third-party links

The Services may contain links to, or features from, websites and services run by third parties, such as WhatsApp, Instagram, payment partners and couriers. We are not responsible for their content, accuracy, products or practices, and you use them at your own risk. Please read their policies before using them, and direct any questions about their products or services to them.

Section 10: Relationship with Shopify

Yarn Basket is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Yarn Basket. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Yarn Basket, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Yarn Basket.

Section 11: Privacy

All personal information we collect through the Services is handled under our Privacy Policy, in line with Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Some personal information may also be subject to Shopify's Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your use of the Services in order to provide and improve them. Information you give us may be shared with Shopify and with our service partners (such as payment, delivery and messaging providers), some of whom may be located outside India, so that we can serve you. We never sell your personal information.

Section 12: Reviews and feedback

If you send us reviews, photos, ideas or other feedback ("Feedback"), you give us a free, permanent, worldwide licence to use, reproduce, edit, publish and display it in any medium, including on our website and social media, to run and promote the Services. We will credit you by first name, or keep you anonymous if you ask.

You confirm that your Feedback is your own, is honest, and that you have mentioned any free product or reward you received for it. Your Feedback must not be unlawful, offensive, misleading or infringe anyone's rights, and must not contain viruses or other harmful code. We may remove or edit Feedback that breaks these Terms, but we have no obligation to keep it confidential, to pay for it or to respond to it.

Section 13: Errors, inaccuracies and omissions

Occasionally the Services may contain typing errors, inaccuracies or omissions in product descriptions, prices, offers, shipping charges, delivery times or availability. We may correct them and update information, or cancel orders affected by them, at any time, including after you have placed your order. If we cancel a paid order for this reason, we will refund you in full.

Section 14: Prohibited uses

You may use the Services for lawful purposes only. You may not use them, directly or indirectly: (a) for any unlawful or harmful purpose; (b) to break any applicable law or regulation; (c) to infringe our intellectual property rights or anyone else's; (d) to harass, abuse, insult, threaten, defame or harm our team or anyone else; (e) to send false or misleading information; (f) to send material that doesn't comply with these Terms; (g) to send advertising, spam or chain messages; (h) to pretend to be another person or business; or (i) in any other way that limits anyone's use of the Services, or that we decide may harm Yarn Basket, Shopify or our customers.

You also agree not to: (a) upload viruses or other harmful code; (b) copy, resell or exploit any part of the Services; (c) collect or track other people's personal information; (d) spam, phish or impersonate; (e) use robots, scrapers, data-gathering tools, AI tools (such as agentic AI) or other automated or manual means to extract content from the Services; or (f) get around the security or access controls of the Services. We may suspend or close your account at any time if you break these Terms.

Section 15: Agents

15.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

15.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 15.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

15.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

15.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

Section 16: Termination

We may end these Terms, or your access to all or part of the Services, at any time and without notice. You will still owe any amounts due up to the date of termination. Sections that by their nature should continue after termination will continue, including Intellectual Property, Reviews and Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnity, Governing Law and Privacy.

Section 17: Disclaimer of warranties

Information on the Services is for general information only. We do not guarantee that it is accurate, complete or useful, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY YARN BASKET, AND TO THE EXTENT ALLOWED BY LAW, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. NOTHING IN THESE TERMS LIMITS YOUR RIGHTS AS A CONSUMER UNDER THE CONSUMER PROTECTION ACT, 2019.

Section 18: Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, YARN BASKET, ITS OWNER, TEAM, PARTNERS, SERVICE PROVIDERS AND LICENSORS, AND SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS, INCLUDING LOST PROFITS, REVENUE, SAVINGS OR DATA, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT BOUGHT THROUGH THEM. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER WILL NOT BE MORE THAN THE AMOUNT YOU PAID FOR THAT ORDER. NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT CANNOT BE LIMITED UNDER INDIAN LAW.

Section 19: Indemnity

You agree to compensate and protect Yarn Basket, Shopify and our affiliates, partners, team, service providers and licensors against any losses, damages, liabilities or claims, including reasonable legal fees, that a third party brings because of (1) your breach of these Terms or the policies they refer to, (2) your breach of any law or of anyone else's rights, or (3) your use of the Services.

We will tell you about any such claim. We may control the defence and settlement of the claim at your expense, but we will not settle a claim that requires you to do something other than pay money without your consent, which you will not unreasonably withhold. You will cooperate with us in defending the claim.

Section 20: Severability

If any part of these Terms is found to be unlawful, void or unenforceable, it will still apply to the fullest extent the law allows, and the rest of these Terms will not be affected.

Section 21: Waiver and entire agreement

If we don't enforce a right or provision of these Terms, that doesn't mean we have given it up. These Terms, together with any policies or rules we post on the Services, are the entire agreement between you and us about the Services, and replace any earlier agreements or versions of these Terms. Any unclear wording will not be interpreted against us just because we wrote it.

Section 22: Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours, for example if the business changes ownership.

Section 23: Governing law and disputes

These Terms are governed by the laws of India. If you have a concern, please contact us first: most problems can be solved quickly over WhatsApp or email. Any dispute that can't be resolved will be subject to the jurisdiction of the courts at Bhojpur, Bihar, without affecting your right to approach a consumer commission under the Consumer Protection Act, 2019.

Section 24: Headings

Headings are for convenience only and don't change the meaning of these Terms.

Section 25: Changes to these Terms

You can read the latest version of these Terms on this page at any time. We may update them by posting changes here. We will tell you about important changes as required by law, and they will apply from the date shown. If you keep using the Services after changes are posted, you accept them. The terms in force when you placed an order apply to that order.

Section 26: Contact and grievance officer

For questions about these Terms, your order or anything else, contact us:

Yarn Basket (sole proprietorship of Priya Singh)
Floor 1, House No. 181, Piro Jagdishpur Road,
Ward No. 05, Shastri Nagar, Piro,
District Bhojpur, Bihar 802207, India
Email: weyarnbasket@gmail.com
Phone and WhatsApp: +91 93219 79410
GSTIN: 10SVFPS1772F1ZB

Grievance officer. Under the Consumer Protection (E-Commerce) Rules, 2020, our grievance officer is Priya Singh. You can reach her at weyarnbasket@gmail.com or +91 93219 79410 (Monday to Saturday, 10am to 6pm). We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

Last updated: 11 October 2026.